TRANSPORT FOR LONDON (TfL) has finally awarded an outsourcing contract to manage 160,000 licence records of taxis, taxi drivers, private hire opera- tors and private hire vehicles in the Capital.
The announcement was due five months ago, but now the £62.7 million contract has gone to to NSL Ltd, which will install a new computerised system to replace the outdated in-house IT operation that supports TfL’s Taxi and Private Hire Directorate (TPH). “Current operations are based largely on the use of hard-copy records, which severely limits operational efficiency,” said a TfL spokesman.
TPH carries out field work activities to inspect the records of over 2,000 operators, as well as delivers on-street compliance activities for drivers and vehicles. NSL will now deliver an end-to-end IT system to support these services for 10 years, and TfL believes it will make the licensing process quicker and more effieicnt.