GLH registers patient transport services with Care Quality Commission

In an industry first, London private hire operator GLH’s non-emergency patient transport services have been approved by the Care Quality Commission, the Government body that regulates and inspects health and social care providers in England.

The CQC has approved GLC’s services as they meet five key standards: safety, effectiveness, care, responsiveness and good leadership.

GLH provides patient transport services to NHS trusts and the private healthcare sector, and the company says its Driver Care Assist training goes above and beyond industry standard.

The training covers areas such as scope of practice: duty of care and patient confidentiality; information governance; mental capacity and consent; incident reporting; equality and diversity; safeguarding; infection prevention and control; communication and interaction; dementia awareness; fire safety; patient assistance and emergency first aid.

GLH director Zoe Walsh said: “We believe the level of care patients receive must extend to their journeys – which often take place when they are feeling at their most vulnerable. For some years now we have been aligning our care with CQC standards and we are pleased to announce that we are now officially CQC registered.”

“Our mission is to provide exceptional non-emergency patient transport services with a commitment to safety, comfort, and reliability. We are dedicated to ensuring that every individual experiences a dignified and stress-free journey to their destination.” 

GLH has recently expanded its fleet of private ambulances and has introduced a bespoke NHS booking system which has streamlined the patient transport booking experience, achieving a 50% time-saving for hospitals.