Blacklane chauffeurs to receive full cost of  London airport parking charges

Chauffeurs working for Blacklane will now be paid the exact parking costs incurred at all London airport pick-ups and drop-offs.

Previously chauffeurs were paid a flat fee – which sometimes left them out of pocket if customers were delayed. Blacklane’s chauffeur partners can now upload receipts and booking information to a new online form that takes less than 90 seconds to complete. 

Alan Sceeny, Blacklane head of London operations, said: “London airport parking is some of the most expensive in the world. We recognise that chauffeur partners occasionally felt penalised when met with delays in the airport. Thanks to their feedback we’ve introduced a new policy ensuring the actual costs incurred can be efficiently claimed.”

He added: “Our global business is about meeting the needs of our chauffeur partners and guests, and we’ve worked hard to find a good solution. We’re pleased to report this change has been embraced and we’ve successfully processed many thousands of London airport car parking expenses via the new process.”

The new airport parking payment policy was introduced following chauffeur partner consultation. Feedback saw an overwhelming majority – more than 98.5% – support the new approach. 

Previously all London airport bookings included an additional flat-fee to cover average parking costs. In most cases a guest would arrive within these parameters, however delays to disembarking an aircraft or at baggage reclaim could see parking expenses go above the Blacklane allowance. 

Now the exact parking costs incurred can be claimed, whether over or under the previous flat fee. Blacklane approves expense claims within 24 hours and provides feedback in the same time frame on any claims that need to be revised.