iCabbi dispatch platform passes 1 billion bookings milestone

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Dispatch systems provider iCabbi has hit the major milestone of one billion journeys completed on its platform.

A digital counter in the company’s Dublin head office counted up to the magic billionth, and was celebrated by the company’s founders and staff.

“Every taxi booking tells a story, and the combination of all of these rides into this billion milestone is really an epic tale of hard work, determination, and creativity,” said CEO Gavan Walsh. “It’s been fun and gruelling in equal measures and it’s all worth it to be able to mark this achievement today.”

iCabbi launched the first fully-cloud-based taxi software solution more than a decade ago, and now powers approximately 100,000 taxis every day worldwide. iCabbi, which is owned by Renault’s Mobilize division, operates in Ireland, UK, USA, Canada, Brazil, New Zealand, Australia, and Finland.

While taxi bookings took a major downturn during Covid, recovery is now well and truly back on track. iCabbi says average bookings for individual firms are at 90% of pre-Covid levels.

“The momentum is back. Fleets are leaving Covid behind and looking to expand by pursuing new markets and moving away from traditional taxi companies to mobility players,” said Walsh. “We’re lucky to work with a customer base that is very entrepreneurial and resilient. Our success is intrinsically linked with the success of our customers, so the billion bookings milestone is very much a shared win.”

The problem for fleets is now supply, Walsh added. Driver shortages are causing difficulties for taxi operators globally, and recruitment and retention have become highly competitive.

A new iCabbi Driver App was launched earlier this year on Android and iOS. This will soon see the addition of a Driver Wallet feature, which enables drivers to see and manage earnings, including daily payouts, which iCabbi believes makes fleets significantly more attractive to drivers compared to global rideshare competitors’ weekly pay-out policies.