Uber adds new passenger safety features in major app update

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Uber has upgraded the safety features on its app with the launch of a new Safety Check-Up feature.

The system will be rolled out in stages. The first phase will encourage passengers to complete their safety profile by turning on and using the Trusted Contacts, Verify My Ride and RideCheck features that on the app.

Trusted Contacts lets passengers add personal contacts in the app and set reminders to share their trip details with them.

Verify My Ride allows riders to opt in to receiving a unique PIN that will automatically be sent to their driver for wireless verification. The driver will only be able to begin the trip once the correct PIN is verified.

RideCheck uses sensors and GPS data to detect if a trip has an unexpected long stop or a possible crash has occurred. If we notice such events, we’ll check on both the rider and driver and offer resources to help.

Jamie Heywood, Uber regional general manager, Northern and Eastern Europe, said: “The safety of everyone who uses our app is a top priority, and we’re constantly improving our safety features. The Safety Check-Up feature will encourage riders to make use of the full range of safety tools we offer to ensure they are always as safe as possible.”

The new feature comes just months after Uber launched Anomaly Detection which uses new technology to detect unusual routes, prolonged stops or if a trip finishes in a different location to the destination. If any of these events occur, passengers can contact emergency services via the Emergency Button if necessary. Uber’s specialised safety team can also follow up with a call to make sure everyone is safe.